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No internet connection

Posted: Fri Feb 21, 2020 2:10 pm
by Blusox69
We've had our 17 plate HSE now for just over a week, but today I've just got around to setting up the InContol stuff. I bought a 4G dongle to use in the car for the kids and their tablets as I noticed that the built in hotspot was only 3G. I realised yesterday that I can connect the Discovery to the hotspot. Great I though as now the car can have a 4G data connection. However, the car does not seem to get internet access when connected, which means it can never authenticate to the InControl servers on the web. I tried logging in several times, and also tried direct web browsing on the head unit, all no good. My phone however works fine connected to the dongle, so I know thats good.

Putting the SIM in the car is no better, it shows a 3G signal bar but no signal. Have I missed a step somewhere?

Re: No internet connection

Posted: Fri Feb 21, 2020 6:00 pm
by Mart172
No you've not missed a step if you put the SIM in the car it should pick up WIFI 3 or 4G, mine never worked either ( second hand 18 plate purchased from main dealer) I had to moan several times but they did fix it.
The problem was a faulty TELEMATICS CONTROL MODULE which was replaced, all wifi services work fine now, i cant tell how much this cost as my car was still under warranty .
Hope this helps.

Re: No internet connection

Posted: Sun Feb 23, 2020 7:01 pm
by jimbg
You have registered on the web site presume? https://incontrol.landrover.com/jlr-portal-owner-web/dashboard

Also for maps? https://www.landrover.here.com/#home/0

Re: No internet connection

Posted: Mon Feb 24, 2020 7:28 am
by Mark^^
MY2017 is only 3G, changed to 4G in MY2018.

Re: No internet connection

Posted: Sat Mar 14, 2020 10:06 am
by PhilG
Blusox69 is correct. Just got my 2018 model back after 3 days in the dealers while they changed the telemetrics module. The old unit wouldnt connect to anything. New one works perfectly.