No internet connection

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Joined: Thu Feb 13, 2020 9:21 am

No internet connection

Post by Blusox69 » Fri Feb 21, 2020 2:10 pm

We've had our 17 plate HSE now for just over a week, but today I've just got around to setting up the InContol stuff. I bought a 4G dongle to use in the car for the kids and their tablets as I noticed that the built in hotspot was only 3G. I realised yesterday that I can connect the Discovery to the hotspot. Great I though as now the car can have a 4G data connection. However, the car does not seem to get internet access when connected, which means it can never authenticate to the InControl servers on the web. I tried logging in several times, and also tried direct web browsing on the head unit, all no good. My phone however works fine connected to the dongle, so I know thats good.

Putting the SIM in the car is no better, it shows a 3G signal bar but no signal. Have I missed a step somewhere?

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Joined: Sat Jun 22, 2019 3:14 pm

Re: No internet connection

Post by Mart172 » Fri Feb 21, 2020 6:00 pm

No you've not missed a step if you put the SIM in the car it should pick up WIFI 3 or 4G, mine never worked either ( second hand 18 plate purchased from main dealer) I had to moan several times but they did fix it.
The problem was a faulty TELEMATICS CONTROL MODULE which was replaced, all wifi services work fine now, i cant tell how much this cost as my car was still under warranty .
Hope this helps.

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Joined: Fri May 19, 2017 8:30 am

Re: No internet connection

Post by jimbg » Sun Feb 23, 2020 7:01 pm

You have registered on the web site presume?

Also for maps?

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Joined: Mon May 22, 2017 1:07 am

Re: No internet connection

Post by Mark^^ » Mon Feb 24, 2020 7:28 am

MY2017 is only 3G, changed to 4G in MY2018.

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Joined: Wed Nov 20, 2019 4:48 pm

Re: No internet connection

Post by PhilG » Sat Mar 14, 2020 10:06 am

Blusox69 is correct. Just got my 2018 model back after 3 days in the dealers while they changed the telemetrics module. The old unit wouldnt connect to anything. New one works perfectly.

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