Coming from Audi/BMWs I will be thoroughly going over the car before paying for it. Still looking forward to it however.
B
Help!!! Quality issues...
The problem is that some issues raise their heads once you've driven it off the forecourt e.g. my rear camera has decided to only work sporadically and the infotainment system seems to have a mind of it's own. You've just got to hope that for those types of faults its software issues that are well known and an update will be out soon.
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- Posts: 2
- Joined: Wed Jun 07, 2017 7:23 pm
We have had our HSE Lux since March 24 and are thoroughly disappointed with the build quality. We have a very long list of issues, many of which have been experienced by others and most of which remain unresolved. Water entering the offside rear footwell via the air vent is the latest problem.
Our dealer (Ribblesdale in Settle) is doing all it can, but the problems were reported to Land Rover's customer service team almost five weeks ago and we have not heard a thing. The dealer is chasing and has escalated the lack of response to Andrew West, Director of Customer Service, so we are expecting a call.
In the meantime, we are in a courtesy car, again, and wondering why we traded in our Discovery 4.
Our dealer (Ribblesdale in Settle) is doing all it can, but the problems were reported to Land Rover's customer service team almost five weeks ago and we have not heard a thing. The dealer is chasing and has escalated the lack of response to Andrew West, Director of Customer Service, so we are expecting a call.
In the meantime, we are in a courtesy car, again, and wondering why we traded in our Discovery 4.
This just happened to mine last week...shocking...and dealers over here in Germany are as bad as what I have heard in the UK. The screen turns off and goes fuzzy now and again and when i tried to book it in they said it may not be in warranty if i have an aftermarket tracker installed, i do not. They seemed to be making excuses for me not to bring it in...not really happy with the overall experience of the dealer over here.
If you want to see a list of problems that 100% demonstrate the poor build quality look in the technical and faults section of this forum and see my posts there or check out my twitter @AdamKeefe
Sadly as nice as the car is to drive when you first get it, the quality of the car is sub standard and customer experience when it comes to the dealers and LR is shocking.
Sadly as nice as the car is to drive when you first get it, the quality of the car is sub standard and customer experience when it comes to the dealers and LR is shocking.