Spare wheel theft

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jon bradley
Posts: 2
Joined: Fri Oct 05, 2018 8:34 am

Spare wheel theft

Post by jon bradley » Fri Oct 05, 2018 9:02 am

On my 2017 discovery, I discovered that the cable holding the spare wheel had been cut by persons unknown, and the spare /wheel/tyre had been taken, only found out when I had a puncture and of course required the spare. According to many sources Jaguar/Landrover are well aware of this design fault/issue in that the actual cable is exposed and vulnerable to theft, and that many thefts have indeed taken place over some time, and been reported back to the manufacturers without so far any indication of modification

A security plate is available from other sources to minimise this risk, but at point of vehicle sale no advice is indicated or offered despite the knowledge by the manufacturer or its agents of a weakness in the security of the vehicle parts and or accessories. This means in layman terms that despite the knowledge by the suppliers that a reported security problem exists, means that an essential safety item can be stolen, no rectification, modification, improvement is indicated,, meaning that the loss, if any is all yours, ie currently over £1000.

In offering a vehicle and its accessories for sale, the suppliers have a duty of care to inform buyers of any proven fault or issue, so that rectification may take place, and in allowing a proven fault to exist for a number of years indicates a cavalier attitude and irresponsibility that beggars belief . If any others wish to take this further, please advise me. Security of a vehicle and its accessories lies with an owner in protection of his vehicle and any insurance claim, to minimise theft. Jaguar/Landrover in leaving an open door to theft by failing to rectify a proven fault are jointly and severally liable for any claim for loss


jimbg
Posts: 214
Joined: Fri May 19, 2017 8:30 am

Re: Spare wheel theft

Post by jimbg » Fri Oct 05, 2018 9:40 am

There is now a plate from JLR, check on Topix for info.


Title N071v4 - Loss of Spare Wheel

Global reference N071v4

Navigation path Bulletins Field Actions

Publication date 03-May-2018 06:38:46


CRC@LandRover
Posts: 20
Joined: Wed Oct 04, 2017 7:19 am

Re: Spare wheel theft

Post by CRC@LandRover » Mon Oct 08, 2018 2:10 pm

jon bradley wrote:
Fri Oct 05, 2018 9:02 am
On my 2017 discovery, I discovered that the cable holding the spare wheel had been cut by persons unknown, and the spare /wheel/tyre had been taken, only found out when I had a puncture and of course required the spare. According to many sources Jaguar/Landrover are well aware of this design fault/issue in that the actual cable is exposed and vulnerable to theft, and that many thefts have indeed taken place over some time, and been reported back to the manufacturers without so far any indication of modification

A security plate is available from other sources to minimise this risk, but at point of vehicle sale no advice is indicated or offered despite the knowledge by the manufacturer or its agents of a weakness in the security of the vehicle parts and or accessories. This means in layman terms that despite the knowledge by the suppliers that a reported security problem exists, means that an essential safety item can be stolen, no rectification, modification, improvement is indicated,, meaning that the loss, if any is all yours, ie currently over £1000.

In offering a vehicle and its accessories for sale, the suppliers have a duty of care to inform buyers of any proven fault or issue, so that rectification may take place, and in allowing a proven fault to exist for a number of years indicates a cavalier attitude and irresponsibility that beggars belief . If any others wish to take this further, please advise me. Security of a vehicle and its accessories lies with an owner in protection of his vehicle and any insurance claim, to minimise theft. Jaguar/Landrover in leaving an open door to theft by failing to rectify a proven fault are jointly and severally liable for any claim for loss
Hi jon bradley,

Thank you for your post.

I am deeply sorry to learn of this and can confirm your comments have been forwarded to the relevant department.

If I can assist in any way, please do not hesitate to contact me.

Thanks,

Chand - Land Rover UK


jon bradley
Posts: 2
Joined: Fri Oct 05, 2018 8:34 am

Re: Spare wheel theft

Post by jon bradley » Mon Oct 22, 2018 3:42 pm

I have now had a response from the dealer who informs me that Jaguar/Landrover have refused a goodwill gesture to replace the stolen wheel and tyre which leaves me with no choice but to consider making a legal claim. I have no doubt that there are others in a similar position who may wish to consider a joint claim


IJP
Posts: 3
Joined: Sun Jun 24, 2018 1:04 pm

Re: Spare wheel theft

Post by IJP » Mon Oct 22, 2018 9:31 pm

This is a factory recall item, JLR’s defence is it will have attempted to contact you to fit the plate.... if you Car was built before Feb 2018 it should have had the recall since then....


Davidls
Posts: 23
Joined: Sun Apr 01, 2018 3:15 pm

Re: Spare wheel theft

Post by Davidls » Tue Oct 23, 2018 5:43 pm

It’s laziness on behalf of JLR. We bought a Jan 2018 manufactured 18MY HSE D5 and informed the dealer before we collected that Topix showed the wheel theft campaign hadn’t been applied. I was told it would be. When we collected the car I asked if it was done, was told by the Service Manager that it was, that he had checked with the engineer that had fitted it. I took their word for it.
Topix still showed the campaign outstanding after a few weeks, initially I was told that Topix had not been updated. I checked again after a few weeks and it was still outstanding so I actually went and looked under the car and the plate wasn’t there. Checked with the dealer by email again who told me it was done, I sent them a picture and they had it back the next day all apologetic. Shocking service and lies.
I was lucky, didn’t lose anything to JLR incompetence.
I have also purchased the plate that Ray makes and ships, it’s so much better than the JLR one, so now I have two plates.


The highlander
Posts: 7
Joined: Thu Aug 30, 2018 6:44 am

Re: Spare wheel theft

Post by The highlander » Fri Oct 26, 2018 6:29 am

I have no love for the firm, but in my opinion you cant blame JLR for the theft of the spare wheel nor is it an issue of vicarious liability. Carrying it on a stage further, if your car is stolen because a thief has hijacked the electronic key code for your car.... there’s also plenty of other examples where you could claim inadequate security didn’t stop a theft from suit cases to trailers, anyway, you get the idea.

The difficulty has been documented and JLR will claim they are reacting to the problem, not caused by them, you are then left arguing if it should be restrospectively applied to earlier cars. I mean good luck, but I feel it’s a lost cause that you are throwing time and money at and won’t be resolved in your favour. This has been something that’s happened on Disco 3 and 4’s hence why owners used to buy an Uncle Rays spare wheel protector. A lot of people were like you, were annoyed and out of pocket, but failed to progress any claim against JLR.


Labbix
Posts: 11
Joined: Fri Dec 08, 2017 7:34 pm

Re: Spare wheel theft

Post by Labbix » Mon Oct 29, 2018 7:54 am

Strange that JLR doesn’t think all of its customers are equal, as here we don’t even get the protection from JLR.


Mr J
Posts: 2
Joined: Thu Dec 06, 2018 6:46 pm

Re: Spare wheel theft

Post by Mr J » Thu Dec 06, 2018 6:51 pm

It seems that there was a couple of modifications made to the winch - th original had 2 points of vunerability - it is covered in this video on youtube by Powerful UK Ltd



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