Hi Amelia,
I have moved our conversation onto this thread, in case you didn't see it on the original thread. Please see below in response to your question:
Re: Land Rover Customer Relationship Centre
Hi Amelia,
Thank you to both Land Rover and yourself for participating in this forum and I look forward to your active engagement.
I am new to the Land Rover brand and have a MY18 Discovery 3.0 TD6 on order, I have a particular question regarding packs including same items but prices are not adjusted and hence you are paying for the same item x2 when purchasing both packs.
I raised this question to the dealer I placed my order with and the response was "When both packs come with the same option, we must go with the price of our configurator and this is the national advertised price."
I said surely the dealer or Land Rover can see this is not correct and should be flexible, for example BMW adjust the prices of the packs to reflect this duplication and show flexibility in their pricing.
Your opinion on this matter would be greatly appreciated, you can PM me if you would like to discuss offline in further detail.
Kind Regards,
Peter
Hi Peter,
Thank you for your post.
Please PM me with your order number and details of the packs in question in order to gain further clarification.
Thanks,
Amellia
Joined: Thu Oct 05, 2017 7:39 pm
Re: Land Rover Customer Relationship Centre
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Post by HSEMY18 » Sun Oct 15, 2017 8:15 pm
Hi Amelia,
Thanks for getting back to me, however as I am new to this forum - I am unable to send PM, as I have not participated / posted enough on the forum (apparently
).
Anyway the x2 packs I am referring to are:
1. Climate comfort pack
2. Technology plus pack
Both packs come with the Solar attenuating windscreen, the windscreen when purchased separately costs £215 - so in essence I am paying for the windscreen x2. I am happy to use the £215 on other options if a credit is provided.
Look forward to working with you on this matter and come to a resolution.