Land Rover Customer Relationship Centre

Forum for Land Rover Customer Relations
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CRC@LandRover
Posts: 5
Joined: Wed Oct 04, 2017 7:19 am

Land Rover Customer Relationship Centre

Post by CRC@LandRover » Wed Oct 04, 2017 7:23 am

Good morning all,

I hope you are all well and enjoying your All New Discovery or excited to take delivery.

My name is Amellia and I would like to introduce myself on behalf the Land Rover Customer Relationship Centre. I will be monitoring this forum in order to answer any queries or concerns you may have in order to hopefully find a resolution or provide any required information.

I will be requesting that a dedicated Land Rover Customer Relationship Centre section is set up in time in order for any queries to be directed into this section for me to answer efficiently.

In the meantime however until I am allowed PM access, I will try to answer any queries you may have accordingly.

Have a great day!

Thanks,
Amellia


Disco John
Posts: 9
Joined: Mon Jul 17, 2017 2:44 pm

Rever Customer Relationship Centre

Post by Disco John » Wed Oct 04, 2017 9:30 am

Good morning Amellia, thank you for your posting. Could I ask, will you be responding, on behalf of Land Rover, to the technical issues raised elsewhere in this forum? In particular you may be aware of the issue of diesel fuel diluting the lubricating oil and causing early oil and filter change requests, in particular on the 3.0L diesel engine. More detail is contained in several posts (by MrKeefe82 » Mon Jul 10, 2017 7:45 am for example).
HSE, 3.0 TD6, Farallon Black, Capability Pack; Drive Pro Pack; Tech Plus Pack; Towing kit.


kits80
Posts: 15
Joined: Mon Apr 24, 2017 2:13 pm

Re: Land Rover Customer Relationship Centre

Post by kits80 » Wed Oct 04, 2017 11:10 am

Hello Amelia

Thank you for your post.

I echo the comments above regarding the early oil change. Oil was required after around 6,000 miles and whilst it was done under warranty, it is still a hassle and wasted time getting the car in etc. Particularly if this is going to happen every 6,000 miles.

Also the adblue top-ups are given free to owners with service plans, however people have now resorted to topping up their own adblue as it is being asked for every 4,000-4,500 or so miles, and again it is a hassle and time wasting to bring the car in just for that. Whilst the adblue is quite cheap from Halfords etc, maybe some form of voucher or a free 10 litre tub for each owner every so many thousand miles would be a nice gesture. If we are doing it ourselves it is saving Landrover in staff time.

Regards
Stephen
CRC@LandRover wrote:
Wed Oct 04, 2017 7:23 am
Good morning all,

I hope you are all well and enjoying your All New Discovery or excited to take delivery.

My name is Amellia and I would like to introduce myself on behalf the Land Rover Customer Relationship Centre. I will be monitoring this forum in order to answer any queries or concerns you may have in order to hopefully find a resolution or provide any required information.

I will be requesting that a dedicated Land Rover Customer Relationship Centre section is set up in time in order for any queries to be directed into this section for me to answer efficiently.

In the meantime however until I am allowed PM access, I will try to answer any queries you may have accordingly.

Have a great day!

Thanks,
Amellia


cwch60
Posts: 12
Joined: Sun Feb 05, 2017 9:05 pm

Re: Land Rover Customer Relationship Centre

Post by cwch60 » Wed Oct 04, 2017 6:29 pm

Hi Amelia
I'm really impressed that Land Rover is participating in this Forum. I think it's a very smart move and a good way to keep in touch with opinions.

Thank you - Chris


CRC@LandRover
Posts: 5
Joined: Wed Oct 04, 2017 7:19 am

Re: Land Rover Customer Relationship Centre

Post by CRC@LandRover » Thu Oct 05, 2017 8:21 am

Good morning all,

Thank you for your posts.

I can confirm that I am currently awaiting for some further information regarding the early oil changes and will advise everyone requesting this information accordingly once I am aware of further detail.

Kits80, that you for your comments regarding the AdBlue, I have fed this back into the business accordingly for further review.

Thanks,
Amellia


Craigp
Posts: 101
Joined: Mon Feb 20, 2017 2:34 pm

Re: Land Rover Customer Relationship Centre

Post by Craigp » Thu Oct 05, 2017 9:21 am

Hi Amellia
I'd like to start by thanking you and the company for putting yourself out there. Obviously time will tell how effective it is. Clearly you are aware how a bad post can influence car sales with there being so much choice.
Let me say there is a lot right with the car. However I have two major gripes. 1/ The aircon in the back(back seat) is very poor to such an extent I have had to purchase a fan off eBay to keep the dog happy there is hardly any blown air. (Yes it's been to the dealers nff).
2/ Music on the memory stick (usb input)takes an age to play sometimes in excess of 5 minutes.
As I say there's a lot to like which I do.
Thanks
Craig
I have the 3litre SE
3litre SE. Monticello Red. Electric deployable tow bar.


HSEMY18
Posts: 3
Joined: Thu Oct 05, 2017 6:39 pm

Re: Land Rover Customer Relationship Centre

Post by HSEMY18 » Thu Oct 05, 2017 6:56 pm

Hi Amelia,

Thank you to both Land Rover and yourself for participating in this forum and I look forward to your active engagement.

I am new to the Land Rover brand and have a MY18 Discovery 3.0 TD6 on order, I have a particular question regarding packs including same items but prices are not adjusted and hence you are paying for the same item x2 when purchasing both packs.

I raised this question to the dealer I placed my order with and the response was "When both packs come with the same option, we must go with the price of our configurator and this is the national advertised price."

I said surely the dealer or Land Rover can see this is not correct and should be flexible, for example BMW adjust the prices of the packs to reflect this duplication and show flexibility in their pricing.

Your opinion on this matter would be greatly appreciated, you can PM me if you would like to discuss offline in further detail.

Kind Regards,

Peter


CRC@LandRover
Posts: 5
Joined: Wed Oct 04, 2017 7:19 am

Re: Land Rover Customer Relationship Centre

Post by CRC@LandRover » Wed Oct 11, 2017 7:38 am

Craigp wrote:
Thu Oct 05, 2017 9:21 am
Hi Amellia
I'd like to start by thanking you and the company for putting yourself out there. Obviously time will tell how effective it is. Clearly you are aware how a bad post can influence car sales with there being so much choice.
Let me say there is a lot right with the car. However I have two major gripes. 1/ The aircon in the back(back seat) is very poor to such an extent I have had to purchase a fan off eBay to keep the dog happy there is hardly any blown air. (Yes it's been to the dealers nff).
2/ Music on the memory stick (usb input)takes an age to play sometimes in excess of 5 minutes.
As I say there's a lot to like which I do.
Thanks
Craig
I have the 3litre SE
Hi Craigp,

Thank you for your post.

With regards to your concerns, should you require any further assistance from myself, please do not hesitate to send me your vehicle details via PM in order for me to review this for you.

Thanks,
Amellia


CRC@LandRover
Posts: 5
Joined: Wed Oct 04, 2017 7:19 am

Re: Land Rover Customer Relationship Centre

Post by CRC@LandRover » Wed Oct 11, 2017 7:41 am

HSEMY18 wrote:
Thu Oct 05, 2017 6:56 pm
Hi Amelia,

Thank you to both Land Rover and yourself for participating in this forum and I look forward to your active engagement.

I am new to the Land Rover brand and have a MY18 Discovery 3.0 TD6 on order, I have a particular question regarding packs including same items but prices are not adjusted and hence you are paying for the same item x2 when purchasing both packs.

I raised this question to the dealer I placed my order with and the response was "When both packs come with the same option, we must go with the price of our configurator and this is the national advertised price."

I said surely the dealer or Land Rover can see this is not correct and should be flexible, for example BMW adjust the prices of the packs to reflect this duplication and show flexibility in their pricing.

Your opinion on this matter would be greatly appreciated, you can PM me if you would like to discuss offline in further detail.

Kind Regards,

Peter
Hi Peter,

Thank you for your post.

Please PM me with your order number and details of the packs in question in order to gain further clarification.

Thanks,
Amellia


HSEMY18
Posts: 3
Joined: Thu Oct 05, 2017 6:39 pm

Re: Land Rover Customer Relationship Centre

Post by HSEMY18 » Sun Oct 15, 2017 7:15 pm

Hi Amelia,

Thanks for getting back to me, however as I am new to this forum - I am unable to send PM, as I have not participated / posted enough on the forum (apparently ☹️).

Anyway the x2 packs I am referring to are:

1. Climate comfort pack
2. Technology plus pack

Both packs come with the Solar attenuating windscreen, the windscreen when purchased separately costs £215 - so in essence I am paying for the windscreen x2. I am happy to use the £215 on other options if a credit is provided.

Look forward to working with you on this matter and come to a resolution.


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