Electrics failure & Windscreen leak

Forum for Land Rover Customer Relations
DRW
Posts: 28
Joined: Sat Nov 21, 2020 2:49 pm
Location: Brecon

Post by DRW » Wed Apr 07, 2021 12:51 am

Hi Bibulus and Peter

I am surprised that you work for customer experience ? I presume you are not working for Land Rover ? I only resorted to CCing the CEO after exhausting all other channels, apologies don't carry any weight unless the person apologising sort out the issues if not they are just empty words,.
my father has a Dacia Duster 4x4 purchased b rand new from Griffin Mill Dacia in Trefforest their customer care and service are second to none. Sadly they do not have any Land Rover only Dacia, Renault, Nissan and Fiat.
So Land Rover sort your dealers out ?

DRW

RichDisco5
Posts: 1
Joined: Tue Jul 13, 2021 7:11 am

Post by RichDisco5 » Tue Jul 13, 2021 9:23 am

I have a 2017 First Edition Disco 5. I experienced windscreen leaking in December 2019 and took it in for fixing under warranty. Lookers West London said at the time that they replaced my windscreen with a new one but I now have my doubts as it started leaking again yesterday. I’m taking back to them on Thursday to see what they say but I’m suspicious that they cuts costs in 2019 and did a bodge by sealing the old windscreen.

I read some forums last night where a customer was told they had replaced the windscreen but said he noticed an old sticker on it which proved they hadn’t replaced it. Apparently he was told that they have to have a spare on site but they do try to reuse the windscreen if they can. I read another post which said the cause of leaking may be contamination of the windscreen at the factory which is causing the glue not to bond properly. That might give credence to the theory that Lookers have simply tried to reseal my old windscreen.

I read another post which said the heating elements in the windscreen are causing the glue to melt.

Whatever the case, this is the second failure and totally unacceptable. I can’t believe I’m having to go back a second time for this issue. I see a class action has been started against JLR in the US on this issue. Unbelievably poor.

Jalatherton
Posts: 1
Joined: Sun Oct 24, 2021 10:32 pm

Post by Jalatherton » Sun Oct 24, 2021 10:38 pm

I have a disco 5 17 plate which is my wife’s car. 30000miles had to have a replacement engine due to a terminal engine failure. I have just returned from holiday to find the cup holders filled with water carpets soaking and roof liner by the rear view mirror wet. I am concerned about impact to electrics and the fact the car is out of warranty.

Never had issues like this on any cars I have opened or I. Our company fleet .

What are the views on the reason for the leak and whether JLR will correct the issue out of warranty ?

mark-2017HSE
Posts: 1
Joined: Mon Oct 25, 2021 9:12 am

Post by mark-2017HSE » Mon Oct 25, 2021 9:22 am

2017 March Disco 5. Had this from new so now out of warranty, started leaking from Right hand side windscreen. Wet patches behind visor and dripping water down to the glove boxes.

Recommended windscreen replacement but £800+.

Anyone tried sealing this or is a replacement the only solution?

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