Hi Bibulus and Peter
I am surprised that you work for customer experience ? I presume you are not working for Land Rover ? I only resorted to CCing the CEO after exhausting all other channels, apologies don't carry any weight unless the person apologising sort out the issues if not they are just empty words,.
my father has a Dacia Duster 4x4 purchased b rand new from Griffin Mill Dacia in Trefforest their customer care and service are second to none. Sadly they do not have any Land Rover only Dacia, Renault, Nissan and Fiat.
So Land Rover sort your dealers out ?
Forum for Land Rover Customer Relations